KitchenRus.com

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	Customer Support How can we help you? Our Customer Service Team can assist you with all general questions. If you do not find the answer you need down below, please send us a message from the “Contact Us” page. Our Customer Service Team will get back to you shortly. Thank you for your interest! General Questions How do I search for an item? How do I find out available quantity? Where do I enter in my coupon code? How do I search for an item? Go to the search box and enter in the item number or description. How do I find out available quantity? Email us at: service@kitchenrus.com Call us toll free: 800-796-7797 Where do I enter in my coupon code? A note box is provided during check out. Enter the coupon code in that note box. Back to General Questions Log-in Information How do I create an account? How do I log in? I’m having troubles logging in. What can I do? Is my password case sensitive? Can I change my password? Can I change/update my Billing, Shipping, and Email Address? How do I create an account? A Wholesale Registration icon is located on the left side of our home page, click on the icon and fill in all information. How do I log in? There is a Login located on the right side of the web page or click on "My Account" located at the top of the page to login. I’m having troubles logging in. What can I do? Use the User ID and Password in your access information e-mail in order to login. Is my password case sensitive? Yes, please enter exactly what you see via your e-mail. Can I change my password? Yes, click on "My Account" located at the top of every page. Locate "Change Password" and enter your current password and then your new desired password. Confirm and click "Submit" Can I change/update my Billing, Shipping, and Email Address? Yes, click on "My Account" located at the top of every page. Locate "Edit Profile" and you can change/update your billing, shipping, and email address. Click "Save Profile" in order to save your updated information. Back to Log-in Information Shipping/Sales Tax Information Why am I charged Sales Tax? My Ship To is different than my Bill To, where can I enter the address? Is the freight charge exact? I want to change my ship method. I need my order by a specific date. Why am I charged Sales Tax? Companies in the state of California require a valid and signed Resale Certificate to be on file. A form can be obtained from the Buyers Guide under Terms & Conditions. My Ship To is different than my Bill To, where can I enter the address? In your "My Account", click "Edit Profile" uncheck "Billing same as shipping" and enter the correct addresses. During check out process, on "3 Review & Payment" page, click on "edit" for desired address change. Is the freight charge exact? The freight charge is the amount provided by US Postal Service or UPS. I want to change my ship method. Once your order has been submitted, you will only be able to change your ship method by contacting us. Please send us an email from the “Contact Us” page. I need my order by a specific date. Notify specific date in the Note box during check out process, or a phone call to our customer service dept., or sending an email can ensure that we receive your specific date request. Back to Shipping/Sales Tax Information Payment Options What credit cards do you accept? What credit cards do you accept? We accept Visa, Master Card, Discover, and American Express. Order Status and Tracking Did my order ship? Can I still add to my order once confirmed? How do I cancel my order once confirmed? How can I track my order? Did my order ship? An email confirmation was sent to you once your order is shipped. Can I still add to my order once confirmed? No, once your order has been confirmed you cannot add on. Please contact us to make changes. How do I cancel my order once confirmed? You can contact us by phone or email. Sign in under “My Account” and go to your Order History. You can change your status to Cancel. How can I track my order? Go to “My Account” sign in and go to Order History. The tracking number will be provided on the order(s) shipped. Click on the tracking number. Back to Order Status and Tracking